Payment & Cancellation Policy

Please email [email protected] with your name and email address, dates requested, number of nights of your stay, twin / single or double occupancy and the name of the suite you would like to stay in and we will advise you if it is available.

Payment Methods

(room reservation only guaranteed with submission of credit card information or when your bank wire transfer payment received in our account)

Automatic credit card payments with Visa, Euro/Mastercard, American Express for the total amount of your stay will be charged at the time of your online booking reservation through PAYPAL on our Pricing page. (your credit card is used to secure your guaranteed room reservation at the time of booking). Bank wire transfer from your account to our account must be received 14 days or more before your check in date OUR ACCOUNT INFORMATION : BANK: Volksbank Czech Republic, BANK ADDRESS: Lazarska 8, 120 00 Prague 2, Czech Republic, ACCOUNT: 4200117586, BANK CODE: 6800, IBAN : CZ166800 0000 0042 0011 7586, SWIFTCODE: VBOECZ2X, VARIABLE SYMBOL: will be your family name, BENEFICIARY: Azevedo Enterprises International Limited,   s.r.o, - Konevova 118, 130 00 Prague 3, Zizkov, Czech Republic Room Key Charge We thank you for not misplacing your room key and for returning it to us on your check out date so that we do not have to add a 5 euro charge to your final bill

Guest Suites Cancellation Policy

(written cancellation by you and confirmed by us to be charged to your credit card)

No Charge if cancelled 14 days or more before your check in date 50% room rate charge for the 1st night for each suite booked if cancelled 2-13 days or more before your check in date 100% room rate charge for the 1st night for each suite booked if cancelled 1 night before your check in date or you do not arrive

Conferences/Weddings/Special Events & Cancellation Policy

(Your event is not guaranteed until submission of credit card information or bank wire transfer payment received)

Deposit - 25% of event function to be received 30 days or more before your event and check in - please see above payment methods Balance - 75% of event function to be received 7 days or more before your event and check in - please see above payment methods Damage to property premises or furnishings you will be held liable for all damage that we incur due to your event a damage deposit of 150 Euros will be added to your account when your reservation has been confirmed by us if no damage has been incurred on the day of your function�s check out date we will reduce your total owing by the amount of this charge and we will refund you the difference in the event there is damage to our property, premises or furnishings you will forfeit the 150 Euro damage deposit waiver in addition you will be held accountable for providing us with an immediate and reasonable reimbursement to repair or replace the damaged goods back to the same status / level prior to your event